Notice periods, billing and refunds

Retainers start with an initial 90-day term so strategy, build and optimisation have time to take effect. After that, engagements continue month to month.

Either party may end a rolling engagement with 30 days' written notice. Notice takes effect from the next billing date, and we continue to deliver agreed work through the notice period.

• Fees for work already delivered in the current billing period are non-refundable.
• Prepaid months beyond the notice period are refunded on a pro-rata basis.
• Advertising spend is paid directly to the platforms and is refundable only under their own policies.
• One-off project deposits are non-refundable once production has started.

Engagements can be paused once per 12 months for up to 60 days by written agreement. Paid campaigns continue to require monitoring, so a reduced maintenance fee may apply during a pause.

Ad accounts, analytics properties, content and creative files remain yours. On the final day of the engagement we transfer ownership, remove our access and provide a closing report.

Send written notice to your account lead or to: